1. Introduction
This Privacy Policy applies to all visitors, users, business clients, dealers, retailers and purchasers (collectively referred to as “You” or “User”) of the website https://spcharging.com (hereinafter referred to as the “Website”), operated by SP Power (hereinafter referred to as “We”, “Us” or “Our”).
We are a professional China-based supplier focusing on EV charging equipment, EV charging adapters, wall-mounted chargers, portable chargers and DC fast charging stations, mainly serving B2B clients across Europe and global markets. We fully recognize the importance of your personal and business information privacy. This policy clearly explains how we collect, use, store, protect and disclose your information when you browse our Website, fill out inquiry forms, contact us, request quotations or conduct business cooperation.
By accessing, browsing, using our Website services and submitting personal/business information via our forms, you fully acknowledge and agree to the terms of this Privacy Policy. If you do not accept this policy, please stop using our Website immediately.
2. Information We Collect
We only collect necessary information actively submitted by you and basic technical data generated during website access. We will never collect sensitive personal information without your explicit consent.
2.1 Personal & Business Information Collected via Inquiry/Contact Forms
When you fill out our online inquiry form, quotation request form or contact form on the Website, we will collect the following information you voluntarily provide:
- Full name / Company contact person name
- Company name (for business clients)
- Contact phone number
- Valid email address
- Inquiry content, product demands, cooperation requirements and other text information you leave
2.2 Automatically Collected Technical Information
When you visit our Website, our server will automatically record basic access data for website operation, security maintenance and user experience optimization, including:
- IP address, browser type, device information
- Access time, page browsing records, stay duration
- Website entry channel and clicked links
This technical information cannot identify your specific personal identity independently.
2.3 Information from Business Communication
We may also retain information from your emails, phone calls and other offline communications with our sales team for follow-up business services.
3. Purpose of Using Collected Information
We use your collected information strictly in compliance with applicable data protection laws (including GDPR for European users) and only for the following legitimate purposes:
- Respond to your inquiries: Reply to your product consultation, quotation requests, technical questions and after-sales demands in a timely manner via phone or email.
- Business cooperation follow-up: Communicate with you about bulk wholesale, customized products, order arrangement, delivery and after-sales support for EV chargers and charging adapters.
- Website operation & optimization: Analyze website access data to optimize page layout, product display and service functions.
- Send necessary business notifications: Deliver product updates, stock information, preferential wholesale policies and industry news related to our EV charging products (you may unsubscribe at any time).
- Security protection: Prevent malicious access, fraud and illegal behaviors to protect the normal operation of the Website and the legitimate rights and interests of both parties.
We will not sell, rent or trade your personal and business information to any unrelated third parties for commercial marketing purposes.
4. Information Sharing & Disclosure
We only share your information under the following limited circumstances:
- Authorized service providers: We may share your information with trusted third-party service providers (such as website server operators, email service providers) who provide technical support for our Website. All service providers have signed confidentiality agreements and are prohibited from using your information for other purposes.
- Legal requirements: We may disclose your information if required by local laws, judicial procedures, government authorities or regulatory orders.
- Your explicit consent: We will share your information with a third party only after you give clear written or verbal authorization.
We will never share your contact information with irrelevant advertising agencies or marketing organizations.
5. Information Storage & Security
- Storage Period: We will store your personal and business information only for the period necessary to fulfill the above business purposes. For long-term cooperative clients, we will retain information during the cooperation period; for invalid inquiries, we will regularly clean up redundant data.
- Security Measures: We adopt industry-standard technical and management measures to protect your information from unauthorized access, disclosure, tampering, loss or theft. Our EV charging product business data and user information are stored on encrypted servers with access permission control.
- Data Transmission: Data transmitted between you and our Website will be protected by network security technologies to reduce transmission risks.
Please note that no internet data transmission system can achieve 100% absolute security, and we will try our best to ensure information safety.
6. Your Rights (For European & Global Users)
In accordance with data protection regulations including the General Data Protection Regulation (GDPR), you enjoy the following rights:
- Right to access: You have the right to request us to provide the details of your personal information we have collected and stored.
- Right to rectification: If your contact information or inquiry content is incorrect, you may request us to correct it.
- Right to erasure: You may request us to delete your personal information when you no longer receive our services.
- Right to withdraw consent: You may withdraw your consent to receive our business emails or notifications at any time.
- Right to restriction of processing: Request us to suspend the processing of your information under legal conditions.
To exercise the above rights, please send an email to rudy@sppowertech.com with your name and relevant information description, and we will process your request within 7 working days.
7. Cookies & Similar Technologies
Our Website may use Cookies to improve your browsing experience. Cookies are small text files stored on your device, which help us remember your browsing preferences and count website traffic.
You can set your browser to refuse Cookies or remind you when Cookies are sent. Disabling Cookies will not affect your normal inquiry and contact functions on our Website, but may cause partial page display abnormalities.
8. Minors Protection
Our Website is a B2B professional platform for EV charging equipment wholesale and trade, targeting business purchasers, dealers and corporate clients. We do not intentionally collect information from minors. If we accidentally obtain minor-related information, we will delete it immediately once discovered.
9. Third-Party Websites
Our Website may contain links to third-party websites. This Privacy Policy only applies to https://spcharging.com. We are not responsible for the privacy rules and content of any third-party websites. Please check the privacy policy of the corresponding third party when you access external links.
10. Updates to This Privacy Policy
We reserve the right to update this Privacy Policy according to business adjustments and legal requirements. The updated policy will be posted on this page with the latest update date. Your continued use of the Website after the update takes effect means you accept the revised policy. We will notify regular clients of major policy changes via email if necessary.
11. Contact Us
If you have any questions, suggestions or complaints about this Privacy Policy or our information processing behaviors, please contact us via:
- Email: rudy@sppowertech.com
- Website: https://spcharging.com/